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Please review our documentation, where we answer the most frequently asked questions from our users.
If you want to send us a screenshot, please use the tool: https://snipboard.io/ to generate your screenshot and share the link from your request text with us.
We regularly respond to support from Monday to Friday from 9 a.m. to 6 p.m., but it may be that at some point we respond to support outside these hours, depending on your query.
We can take up to 48 hours to respond to a support ticket, although as you know, it takes just a few hours to respond on a regular basis.